Contact Centre Excellence

Build Contact Centres That Scale

Expert implementation, integration, and optimisation for modern customer experience platforms

Genesys Partner
50+ Deployments
Our Services

What We Do

We set up and customise contact centre platforms. Whether you're starting fresh or upgrading your system, we make it simple.

Cloud Contact Centre Setup

We'll get your cloud contact centre up and running quickly. Perfect for businesses moving to the cloud or starting from scratch.

  • Quick deployment (weeks, not months)
  • Smooth migration from old systems
  • Right-sized licensing for your needs
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Custom Integrations

Connect your contact centre to existing tools. We'll link your CRM, databases, and other systems so everything works together.

  • Link to Salesforce, Microsoft, SAP, etc.
  • Build custom tools for your agents
  • Automate data flows between systems
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AI & Automation

Add smart bots and automation to handle routine queries, so your team can focus on complex customer needs.

  • Chatbots that actually help customers
  • AI that assists your agents in real-time
  • Smart routing to the right person
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Multi-Channel Support

Let customers reach you however they prefer—phone, email, chat, WhatsApp, or social media. All managed in one place.

  • Phone, email, chat, and SMS
  • WhatsApp and social media
  • One screen for all channels
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Performance & Analytics

Get clear insights into how your contact centre is performing. We'll set up dashboards that show what matters to your business.

  • Real-time performance dashboards
  • Custom reports for your KPIs
  • Identify improvements opportunities
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About Foon Digital

Who We Are

We're a team of contact centre specialists who make complex technology easy to understand and use.

Since 2023, we've helped businesses of all sizes set up contact centres that actually work for their teams. No confusing jargon, no endless timelines—just straightforward solutions that get you up and running.

Whether you're a small business setting up your first contact centre or a large enterprise upgrading your system, we'll guide you through every step.

Since 2023
Delivering Excellence
50+
Deployments Completed
Level 1
B-BBEE Certified
Tools & Resources

Helpful Resources

Free tools to help you plan and understand your contact centre project.

Setup Guides

Step-by-step guides to help you understand the setup process. Available to clients and partners.

Request Access

Project Cost Estimator

Get a ballpark figure for your project—no obligation, no sales calls.

Cost & Timeline Calculator

Answer a few questions and get instant estimates for your project timeline and budget. This tool is available to registered partners and clients.

Get Access
Get Started

Ready to Transform Your Contact Centre?

Let's discuss your project and explore how we can help you achieve your goals.

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Schedule Meeting

Contact Information

Location
Cape Town, CBD
Phone
083 799 0683
Email
enquiry@foondigital.com
Certification
B-BBEE Level 1

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