We design, build, and run the customer-experience platforms and integrations that move the metrics your business reports on — with AI increasingly doing the work behind the scenes. Genesys Cloud and Zoho partners, based in Cape Town.
We keep the service menu short so we can be genuinely excellent at each one. If it's not on this page, we probably don't do it.
We map the customer experience end to end, then design, deploy, and run the contact-centre and CX platforms behind it on Genesys Cloud, AWS, and Zoho — with AI-assisted routing, agent copilots, and self-service that lift CSAT and lower cost to serve.
We connect your CX platform to the CRM, billing, and channels it depends on — clean APIs and real-time data your reporting, automation, and AI can actually trust.
Our engineers embed with your team to put AI to work in live operations — copilots, agent assist, and automation that reach production and earn their keep.
A managed service wrapped around your CX platform and shaped to how your operation runs — support, monitoring, change, and ongoing optimisation, scoped to what you need rather than a fixed tier.
Recent delivery work across telecommunications, aviation, financial services, and construction. Client names are withheld.
For a telecommunications business, we implemented work items on Genesys Engage, so back-office tasks are routed and tracked alongside live customer contacts.
For an airline, we integrated a third-party chat application into the customer-service operation, so chat conversations are handled with the rest of the contact centre.
For a financial institution, we migrated the contact centre from Genesys Engage to Genesys Cloud, carrying across a large set of bespoke customisations and working with third-party UX designers. Servicing now uses AI agents, with intent modelling and automated responses.
For a construction company, we implemented Zoho CRM with authentication workflows, and integrated it with Zoho Books, Zoho One, and Zoho Inventory, with reporting in Zoho Analytics.
Foon Digital is a Cape Town technology studio, founded in 2023 by Matthew Wynne. We're engineers first: our focus is getting working CX platforms into production and keeping them running well.
We work with a small roster of clients at a time, on problems where we can genuinely move the numbers. We pair senior CX engineering with applied AI, and we price the work clearly.
"I started Foon to give businesses a senior, hands-on engineering partner for customer experience. We take the work seriously, stay close to the technology, and keep delivery moving."
We respond to every enquiry within one business day. Whether you're scoping a full programme or comparing vendors, we'll give you a straight answer on whether we're the right fit.