Evaluate your organisation's readiness for Contact Centre as a Service (CCaaS) adoption
Moving to a cloud-based contact centre is a significant transformation that affects technology, processes, and people. This assessment will help you understand your organisation's readiness for CCaaS adoption and identify areas that may require attention before migration.
Compare your organisation's readiness against industry standards and identify gaps.
Receive a tailored roadmap with prioritized recommendations based on your responses.
Get a comprehensive assessment report that you can share with stakeholders.
Takes approximately 10-15 minutes to complete
Evaluate your current technology infrastructure and its readiness for cloud integration.
Assess your integration needs and the complexity of your current systems landscape.
Evaluate your organization's change management capabilities and readiness for transformation.
Evaluate your operational readiness for a cloud contact center model.
Evaluate how well a CCaaS solution aligns with your business goals and strategies.
Your organization demonstrates a solid foundation for CCaaS adoption with a readiness score of 75%. This indicates you have many of the necessary elements in place, but there are still areas that require attention before proceeding with a migration.
Your strongest area is Operational Considerations (85%), suggesting your contact center operations are well-positioned for a cloud transition. Your Technology Infrastructure (80%) is also relatively strong, providing a good technical foundation.
Focus areas for improvement include Integration Requirements (65%), which indicates potential challenges with system integrations during migration.