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Before migrating to a Contact Center as a Service solution, it's essential to evaluate your readiness across key dimensions. Learn what to assess and try our interactive tool.
We're working on additional industry insights, best practices, and technology comparisons to help you optimise your contact centre operations.
Evaluate your organisation's readiness for Contact Centre as a Service (CCaaS) adoption across five key dimensions. Get a personalised roadmap based on your results.
Estimate your Genesys Cloud implementation costs and timeline based on your specific requirements and contact centre size. Includes detailed breakdowns by feature.
Evaluate your organisation's readiness for Contact Centre as a Service (CCaaS) adoption with our comprehensive assessment tool.
Moving to a cloud-based contact centre is a significant transformation that affects technology, processes, and people. This assessment will help you understand your organisation's readiness for CCaaS adoption and identify areas that may require attention before migration.
Compare your organisation's readiness against industry standards and identify gaps.
Receive a tailored roadmap with prioritised recommendations based on your responses.
Get a comprehensive assessment report that you can share with stakeholders.
Takes approximately 10-15 minutes to complete
Estimate your Genesys Cloud implementation costs with our specialised CCaaS deployment calculator. Plan your contact centre integration based on your specific requirements and business size.
Our calculator provides a detailed breakdown of implementation days and costs for each Genesys Cloud feature and omni-channel integration.
This calculator is available to Foon Digital implementation partners only.