Customer-experience platforms, integrations, and applied AI on Genesys Cloud and Zoho — delivered by a partner you can put in front of the board, procurement, and audit.
Recent delivery work, with client names withheld. We share detail and reference calls under NDA during evaluation.
For a telecommunications business, we implemented work items on Genesys Engage, so back-office tasks are routed and tracked alongside live customer contacts.
For an airline, we integrated a third-party chat application into the customer-service operation, so chat conversations are handled with the rest of the contact centre.
For a financial institution, we migrated the contact centre from Genesys Engage to Genesys Cloud, carrying across a large set of bespoke customisations and working with third-party UX designers. Servicing now uses AI agents, with intent modelling and automated responses.
For a construction company, we implemented Zoho CRM with authentication workflows, and integrated it with Zoho Books, Zoho One, and Zoho Inventory, with reporting in Zoho Analytics.
We respond to every enquiry within one business day. MSAs, NDAs, security questionnaires, references and clear SOWs are standard — bring procurement in early.