Recent delivery work across telecommunications, aviation, financial services, and construction. Client names are withheld.
For a telecommunications business, we implemented work items on Genesys Engage, so back-office tasks are routed and tracked alongside live customer contacts.
For an airline, we integrated a third-party chat application into the customer-service operation, so chat conversations are handled with the rest of the contact centre.
For a financial institution, we migrated the contact centre from Genesys Engage to Genesys Cloud, carrying across a large set of bespoke customisations and working with third-party UX designers. Servicing now uses AI agents, with intent modelling and automated responses.
For a construction company, we implemented Zoho CRM with authentication workflows, and integrated it with Zoho Books, Zoho One, and Zoho Inventory, with reporting in Zoho Analytics.